Refund policy

Kat Custom Rings — Return & Refund Policy


Address: 121 Wedewood Dr, Suite A, Columbia, IL 62236


1. Overview


We strive for your complete satisfaction. If you are unsatisfied with your purchase, you may request a return or exchange under the conditions below. All returns must comply with this policy and be approved by Kat Custom Rings.


2. Return & Exchange Eligibility


To be eligible for a return or exchange:

  • You must contact us within 30 calendar days of the delivery date (or, for in-store purchases, the pickup date).

  • The jewelry must be in unused, undamaged, and resalable condition (no scratches, no bending, no missing gemstones, etc.).

  • All original packaging, certificates, tags, and documentation must be included.

  • Custom or made-to-order pieces (e.g. personalized engravings, size modifications) may have different terms—see section 6 below.


3. How to Request a Return / Exchange
Contact us via email at support@katcustomrings.com (or via the contact form on our site), including your order number, item(s) to return, and the reason.

  1. Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) and instructions for shipping the item back.

  2. You are responsible for safe packing and, unless we offer prepaid labels in a specific case, you will cover the return shipping cost. We recommend using insured and trackable shipping, as we are not responsible for packages lost or damaged in transit.

  3. We will inspect the returned item upon receipt and notify you within 7 business days whether the return is approved.


4. Refunds & Credits

  • If the return is approved, we will issue a refund to your original payment method (credit card, PayPal, etc.) within 14 business days of approval.

  • If for any reason we cannot refund to the original method (e.g. original card is closed), we may issue store credit instead.

  • Shipping charges (original outbound shipping and return shipping) are non-refundable, unless the return is a result of our error (e.g. wrong or defective item).

  • Illinois law requires us to refund any sales tax paid on the returned item, so your refund will include the corresponding sales tax amount.
    Illinois Department of Revenue+1

  • We may charge a restocking fee (e.g. 10–20%) in certain cases; this will be disclosed in your RMA notice.


5. Exchanges


We are happy to exchange an item (for a different size, style, or similar value) provided the above conditions are met and inventory permits. You may need to pay or be refunded the difference in cost. Return shipping costs for exchanges are handled as per section 3.


6. Custom / Personalized Orders


Because custom or personalized jewelry (e.g. engraved rings, resized bands, made-to-order designs) are made specifically for you, these are final sale / non-returnable, unless there is a manufacturing defect or damage upon receipt. Please choose carefully and contact us ahead of ordering if you have questions about design, sizing, or materials.


7. Defective, Damaged, or Wrong Items


If the jewelry you receive is defective, damaged, or incorrect:

  • Contact us immediately, within 7 days of delivery.

  • Provide photos illustrating the defect or damage.

  • We will, at our option, repair, replace, or refund the item (including any return shipping costs).

  • In such cases, we will arrange and pay for return shipping (via a prepaid label), when applicable.


8. Late or Missing Refunds

  • If you have not received your refund within the 14 business days after approval, first check with your bank/card issuer (it may take a few days to post).

  • If it’s still missing, email us at support@katcustomrings.com and we’ll help track it.


9. “All Sales Final” / Final Sale Items


Some items may be marked as Final Sale (e.g. clearance, deeply discounted, “as-is” pieces). These items cannot be returned or exchanged. You will be informed if a purchase is considered final sale at the time of ordering.


10. Policy Modifications


We reserve the right to modify or update this Return & Refund Policy at any time. Changes apply only to orders placed after the updated policy is posted. Always refer to the version on our website.